FAQs
Do you offer cancellations or refunds?
I can offer a 50% refund for cancelled orders which are cancelled 1 week prior to pickup. Refunds are not available for any cookies ordered during a seasonal presale or are on a rushed order (i.e. placed a week or less away from the pickup date).
Do you deliver or ship?
I do locally delivery to the Greater Seattle area! As I am based out of Bothell, WA, I do a base delivery cost of $5 within a 10-mile radius of my residence. If your location is outside of that range, I charge $.50 for each additional mile. I unfortunately cannot ship cookies as of right now.
Do you offer vegan or gluten-free options?
I do offer vegan cookies! I use my original cookie and royal icing recipes, just with vegan substitutions. There is a price difference for the vegan option, so please send me an email if that is something you are looking for! Gluten-free is still in the works!
Please note, though, that my kitchen is not nut-free, egg-free, dairy-free, or gluten-free, so take that into account if you or the person you are ordering cookies for have a serious allergy to any of the aforementioned allergens or has strict dietary restrictions.
What are your limitations for cookie designs?
For one, send me all the inspirational pictures! Colors, designs, fonts, patterns, anything! I love using them as a start for the creative designing process for your custom cookies. Please note that I cannot copy another baker’s cookies exactly as they will have my own style incorporated, but I will do my best to keep the cookies are similar to the original inspirations. I cannot recreate licensed characters from movies, tv shows, or games. I can do themed cookies though, like the cookie set seen right here!
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